Refund and cancellation policy

Last updated 19 October 2026

This policy applies to Premium plans bought for ZoxyCom from ZoxyCom (“we”, “us”).

No refunds

ZoxyCom has a free plan so you can try it before paying. Because of this, all payments for Premium are final and are not refunded, in full or in part, including for unused time.

Cancellation

• You can cancel renewal at any time from the app or by emailing support@zoxycom.com.
• After cancelling, Premium stays active until the end of the period you paid for, then your account moves to the Free plan.

Payment problems

• If you were charged twice, or charged but Premium did not start, write to us within 7 days with the payment reference. We will start Premium or refund the duplicate amount to the original payment method within 7 working days.
• If we permanently stop offering ZoxyCom, we will refund the unused part of any paid period.