Privacy policy

Last updated 19 October 2026

This policy explains what personal data ZoxyCom (“we”, “us”) collects through ZoxyCom, why, and your choices. It is written to follow India's Digital Personal Data Protection Act, 2023.

What we collect

• Account details: name, email address, WhatsApp number, business name and GSTIN (if you give it).
• Device details: a code that identifies each computer you use (made from the computer's name, user and hardware), the computer's name, app version, and when it last checked in.
• Store identity: your marketplace seller ID, to apply the one-store limit.
• Payments: plan, amount and payment status. Card and UPI details are handled by our payment gateway; we do not see or store them.
• Problem reports: if you send one, the app log and screenshots it contains.

What we do not collect

Your marketplace passwords, order data, customer addresses, labels and research files stay on your computer. They are not sent to our servers.

Why we use it

• To create and secure your account, send login codes, and apply plan, device and store limits.
• To provide updates, support and service messages.
• To meet tax and legal requirements, such as GST invoices.

Sharing

We share data only with service providers who help run ZoxyCom (cloud hosting, email delivery, payment gateway), under confidentiality, or when the law requires. We do not sell your data.

Storage and security

Data is stored on secured cloud servers with encrypted connections and daily backups. We keep account data while your account is active and for up to 8 years after, where tax law requires.

Your rights

You can ask to see, correct or delete your personal data, or withdraw consent, by writing to support@zoxycom.com. Deleting your account ends access to ZoxyCom.

Grievance officer